An AI receptionist for electricians.
Last updated 12 June 2026.
Smooth Voice builds AI receptionists for UK electricians. The agent answers every call 24/7 in a natural voice, books EICR certificates and EV charger surveys straight into your calendar, qualifies leads while you are on site, and hands anything unusual to a human with a full transcript. It is built around your business — your services, your call out rules, your diary — and goes live within 30 days.
Electricians lose work not because their quality is wrong but because they physically cannot answer the phone when they are in a consumer unit or up in a loft. This page covers what the agent actually does in the situations electricians recognise.
Where it earns its keep
Sole trader in a loft or behind a consumer unit
You are rewiring a fuse board or pulling cable through a loft space. Your phone has been ringing unanswered for three hours. By the time you surface, two of those callers have already booked someone else. The agent answers every call the moment it arrives, takes the job details, books the ones that fit your diary, and holds a message for the ones that need a conversation — so you climb down to a structured list, not a backlog of missed calls.
Landlord with a stack of EICRs due
A letting agent rings to book Electrical Installation Condition Reports across six properties before a tenancy starts next month. Coordinating dates, access, and confirmation by email is an afternoon of back and forth. The agent handles the booking conversation, slots the visits into your schedule in batches that make sense geographically, and sends confirmation — a job your office manager would have lost most of their morning to.
EV charger enquiries that go to whoever picks up first
EV charger installs are a fast moving market and most enquiries land as quote requests that go to the first electrician who responds. The agent answers the call, captures the caller's property type, parking arrangement, and whether they have a dedicated supply — then books a survey straight into your diary. You call back prepared, not cold. The lead does not sit in a voicemail until the evening.
No power emergency in the evening
A caller rings at 9pm to say they have no power. The agent asks the right questions. If the whole street is dark, it tells the caller to ring 105, the national power cut line, and then alerts you so you know the call came in. If it is an isolated fault and the caller needs you, it follows your out of hours rules: either books them for first thing, quotes your call out terms, or patches the call through to you. No call falls through the cracks.
What it will not do
It will not give electrical safety advice, diagnose faults over the phone, or guess at answers it has not been given. It follows your triage rules for emergencies — including telling a caller to ring 105 if the whole street is out — and alerts you immediately. Off script questions go to a human with a transcript of the full conversation. You stay the registered professional; the agent makes sure you never lose a job because you could not pick up.
Is it worth it for your size of business?
Honest answer: count your missed calls in a normal week, then count them on a week when you are flat out on a big install. If you are a sole trader whose phone rings twice a day and you always pick up, a cheap call answering product may be all you need — our cost guide covers those options openly. If missed calls are costing you jobs or you are losing EV charger enquiries to a faster competitor, run your numbers through the missed call calculator and book a demo — we will give you a real price for your call volume on the call.
Hear one answer an electrical call right now
There is a live demo agent on the homepage. Call it, tell it you need an EICR or you have no power, and listen to what your customers would hear. Then book a demo and we will show you what we would build for your business.
AI receptionists for electricians: common questions
What does an AI receptionist actually do for an electrician?
It answers every call to your business number, 24 hours a day, in a natural voice most callers cannot tell from a person. It knows your services because we build it around your business: it can distinguish a routine socket job from an EICR booking, take job details and property information, tell callers your call out terms if you want it to, book work straight into your calendar, and send a confirmation. Every call is recorded and transcribed in a dashboard you can check any time. Anything outside its brief gets handed to a human with a full transcript.
Can it handle EICR and certificate bookings for landlords?
Yes. Landlord and letting agent calls are often the most time consuming to handle because they involve multiple properties, different access arrangements, and a lot of back and forth on dates. The agent takes the property list, works through your available slots, books the visits, and confirms back. It handles repeat certificate work the same way — annual checks, remedial follow up bookings, that kind of job.
Can it qualify EV charger enquiries?
It can do a useful amount. It captures the caller's property type, whether they have off street parking, and their basic supply situation — and it can follow up by text to ask for fuse board photos before your survey visit. That gives you enough to turn up prepared rather than cold. It does not conduct a full technical assessment; you are still the professional who signs off the survey. But the lead is qualified, booked, and documented rather than left on a voicemail.
Does it work for a sole trader who is on the tools all day?
That is the situation it was built for. When you are in a consumer unit or up in a loft, your phone does not get answered and callers ring the next number on the list. The agent answers on the first ring, books what can be booked, and holds a message for anything that needs you — so your quiet period on site does not cost you jobs. It takes up to 10 calls at once, so a busy morning does not create a queue either.
How much does it cost?
Every build is custom, so we give you a real number on a demo call rather than a price list. For a sense of the typical market range across the category, see our cost guide. If your call volume is modest and your phone is rarely unanswered, a cheaper product may be the honest fit — we say so on that page. If missed calls are costing you jobs, the numbers tend to be clear quickly.
What if it does not know the answer?
It does not guess. Ever. It tells the caller it will get them to the right person, hands over to a human with a full transcript of the conversation so far, and if nobody is available it takes a detailed message and flags it for you. It never gives electrical safety advice or attempts to diagnose a fault over the phone. You stay the registered professional; the agent makes sure you never lose the job because you could not pick up.