Website Terms of Use

Sutherland Commerce Group LLC, trading as Smooth Voice Marketing Effective Date: on publication · Version 1.0

In short: these terms cover using this website. They are not the agreement we sign with clients — that is the Client Services Agreement, and it governs paid work. If you are just here reading, watching a video or filling in the assessment, this page is the one that applies to you.

Index

  1. Who we are
  2. What these terms cover, and what they do not
  3. Using the site
  4. Things you must not do
  5. Our content and our brand
  6. Content you send us
  7. The assessment form and what happens next
  8. No advice, no guarantee
  9. Our liability to you
  10. Links to other sites
  11. Privacy and cookies
  12. Changes
  13. Governing law
  14. Contact

1. Who we are

This website is operated by Sutherland Commerce Group LLC, a limited liability company organised under the laws of the State of Wyoming, USA, trading as Smooth Voice Marketing ("Smooth Voice", "we", "us", "our").

In these terms, the "Site" means the websites, funnels and landing pages we operate, currently served at smooth-voice-marketing.vercel.app, together with any successor or additional domain we use for the same purpose.

We are a marketing agency. We plan, build and run advertising campaigns, funnels and lead generation systems for businesses, principally on Meta platforms.

2. What these terms cover, and what they do not

In short: this page governs browsing. A different document governs paying us.

2.1 These terms govern your access to and use of the Site. By using the Site you accept them. If you do not accept them, do not use the Site.

2.2 These terms are not the client agreement. If you engage Smooth Voice to provide services, that relationship is governed by a separate signed Client Services Agreement and its schedules, not by this page. Where the Client Services Agreement and these terms differ, the Client Services Agreement governs the services and this page continues to govern your use of the Site.

2.3 Our Privacy Policy and Cookie Policy also apply, and they are the documents that describe what we do with your information.

3. Using the site

3.1 You may view the Site, and use the forms and booking tools on it, for the purpose of finding out about our services and enquiring about them.

3.2 We may change, suspend or withdraw the Site or any part of it at any time, without notice. The Site is provided free of charge and we do not guarantee it will always be available or uninterrupted.

3.3 You are responsible for your own internet access, device and security, and for keeping any personal link we send you (for example a pre-call page link) to yourself. Those links are personal to the recipient.

4. Things you must not do

In short: do not attack it, scrape it, copy it, or pretend to be someone else on it.

You must not:

We may report any breach of this section to the relevant law enforcement authorities and will cooperate with them, including by disclosing your identity where lawfully required. We may withdraw your right to use the Site immediately for any breach.

5. Our content and our brand

5.1 We own, or are licensed to use, all intellectual property rights in the Site and in everything on it: the text, video, images, adverts, page designs, layout, code, funnel structure, qualification questions, lead magnets and downloadable guides. Those rights are reserved.

5.2 You may view content on the Site, and you may download or print one copy of any guide or lead magnet we make available to you, for your own internal business use. You must not modify it, remove any notice from it, or use it commercially or redistribute it without our written permission.

5.3 "Smooth Voice" and "Smooth Voice Marketing", and our logos, are our trade marks. Nothing on the Site grants you any right to use them.

5.4 Any third-party names, marks or logos shown on the Site, including those of our clients, belong to their respective owners and are used with permission or as permitted by law.

6. Content you send us

6.1 If you send us ideas, feedback, suggestions or comments about the Site or our services, you grant us a perpetual, worldwide, royalty-free licence to use them without restriction and without any obligation to you. We do not treat unsolicited feedback as confidential.

6.2 This section does not apply to your personal data, which is governed by the Privacy Policy, or to a client's confidential information, which is governed by the Client Services Agreement.

7. The assessment form and what happens next

In short: if you fill in the assessment, we will get in touch, we will look at public information about your business, and if you are not a fit for us we may pass your enquiry to someone who is.

7.1 The assessment on the Site asks about your business and collects your name, company, website, email address and phone number.

7.2 If you submit it, you should expect us to contact you about your enquiry by email, phone or text.

7.3 We also look at publicly available information about the business you name — your website, the technology it uses, and whether the business is advertising publicly — and generate an internal summary to prepare for that conversation. This is described in full in section 3.4 and section 15 of the Privacy Policy.

7.4 If your enquiry is not a fit for our services, we may pass your details to another provider who may be able to help. The Privacy Policy explains this and how to object.

7.5 Submitting the assessment does not create any contract between us, does not oblige us to provide any service, and does not oblige us to accept you as a client. Any indication on the Site that you have "qualified" means only that you meet our current criteria for a conversation.

8. No advice, no guarantee

In short: what is on this page is marketing, not advice, and results other businesses got are not a promise about yours.

8.1 The content on the Site is for general information and marketing purposes. It is not professional, financial, legal or business advice, and you should not rely on it as such. Take your own advice before acting.

8.2 Any figures, results, case studies, testimonials or examples shown on the Site describe what specific businesses achieved in their own circumstances. They are not a prediction, promise or guarantee of any result for you. Advertising results depend on your market, your offer, your pricing, your capacity to serve customers, and how you handle enquiries, none of which we control.

8.3 We take reasonable care to keep the Site accurate and up to date, but we do not warrant that it is accurate, complete or current.

9. Our liability to you

In short: we do not limit anything the law says we cannot limit. Beyond that, if you are using this site as a business, our liability for the site itself is limited.

9.1 Nothing excluded that cannot be. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

9.2 Your non-excludable rights are preserved. If you are a consumer, you have statutory rights that these terms do not affect. If you are in the UK, the EU, or another jurisdiction whose law gives you rights that cannot be excluded by agreement, those rights apply to you regardless of section 13 (Governing law), and nothing here is intended to take them away. Your rights under data protection law, including the UK GDPR and the EU GDPR, are unaffected by these terms.

9.3 Business users. If you use the Site in the course of a business, then subject to sections 9.1 and 9.2 we are not liable to you for any loss of profit, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill, loss or corruption of data, or any indirect or consequential loss, arising from your use of or inability to use the Site or from reliance on any content on it.

9.4 Cap. Subject to sections 9.1 and 9.2, our total liability to you arising out of your use of the Site is limited to one hundred US dollars (USD 100). This section 9.4 does not apply to a client engagement; liability under a paid engagement is governed by the liability clause in the Client Services Agreement, which sets a different and higher cap.

9.5 Reasonableness. The Site is provided free of charge and we have set the limits above with that in mind. Where a paid relationship exists, the Client Services Agreement governs and provides a substantially higher cap.

10. Links to other sites

The Site may link to third-party websites, including Meta platforms, Cal.com booking pages and video players. We do not control them, we do not endorse them, and we are not responsible for their content or their privacy practices. Follow them at your own risk and read their own terms.

11. Privacy and cookies

How we handle your information is set out in our Privacy Policy. How we use cookies and similar technologies, and how to control them, is set out in our Cookie Policy. Both form part of your use of the Site.

12. Changes

We may amend these terms at any time by posting a revised version on this page with a new Effective Date. Check this page when you use the Site. Continued use after a change takes effect means you accept it. Changes do not apply retrospectively to a dispute that arose before the change took effect.

13. Governing law

13.1 These terms, and any non-contractual obligations arising out of them, are governed by the laws of the State of Wyoming, USA, excluding its conflict-of-laws rules, and the courts of Laramie County, Wyoming have jurisdiction.

13.2 This does not take away your local rights. Section 13.1 does not deprive you of the protection of any mandatory provision of the law of the country where you live that cannot be excluded by agreement. If you are in the UK or the EU, your non-excludable consumer rights and your rights under data protection law apply to you regardless of section 13.1, and you may bring proceedings in your own country where the law gives you that right. See also section 9.2.

14. Contact

Read alongside our Privacy Policy and Cookie Policy. If you are a client, read the Client Services Agreement and its schedules, which govern the services we provide to you.